Make things easier for everyone in the hotel
New guests arrive at the hotel each day, hoping for a pleasant stay and a peaceful night’s sleep. Likely, few of your new arrivals think about your fire prevention and security work when it’s displayed at reception. Therefore, it’s especially important that escape routes are clearly marked and that accessibility is good in all your spaces and corridors. Ensure that nothing obstructs escape routes or fire-fighting equipment in the hotel. In case of an emergency, your staff will have to take on a greater responsibility for helping guests leave the hotel. Here, Protectas can assist you by reviewing the evacuation plan and organising fire drills.
Be vigilant against pickpockets
In general, it’s difficult for a potential thief to plan a robbery against a hotel room as they rarely know if a guest has brought valuables or not. It may be more common to see pickpockets move through your public spaces, such as the hotel lobby and restaurant. Make sure your staff keeps a watchful eye on everyone moving around and tries to identify suspicious behaviour. Also, teach the staff how to act if they catch a pickpocket. At Protectas, we can be helpful by having a security officer on-site or providing portable alarm buttons for your reception.
Keep an ongoing conversation with your employees about their well-being
Working in a hotel involves social tasks where you meet new people every day who will be staying in your hotel. The working environment in a hotel is generally cheerful and relaxed, but situations may arise where unhappy or upset customers confront your staff. It’s important to maintain an ongoing conversation to check how your staff are doing, how they perceive their working environment, and whether they need support in any area. Your staff are important to your business and to how guests perceive your hotel, so make sure they feel comfortable and able to perform their best.
Establish the right routines with your employees
Sometimes, the unthinkable happens, even if you’ve done everything to minimise the risks. It’s important that every member of your staff feels confident in how to handle a potential emergency together. With the right knowledge and training, you can offer greater safety in an otherwise chaotic situation, such as a fire.
Remember that knowledge is perishable and must be continuously maintained, and you should regularly review your routines. If you’re hiring, it’s also important that new employees understand which procedures apply and how to use the safety equipment you have in place.
In case of an accident, it’s important to document what happened to learn from the situation. All serious accidents affecting employees must be reported to the Work Environment Authority, and it’s important to report thefts, whether large or small, to the police.
A strong company culture can make the difference in whether your employees report minor accidents and risks they identify. A good working culture that promotes safety and security will also create a better working environment – for your staff and your guests.
Prevent fires in your own spaces
Keeping your public areas clean and tidy is a priority and something you’re constantly working on. Make sure to work with the same discipline in areas your guests don’t see and where they don’t move around. Your staff room should have all the equipment your employees need to take a well-deserved break. Using timers for your kitchen equipment can help prevent a fire if your staff leave the staff room while the coffee machine is running.
Also, avoid letting old rubbish pile up in your corridors and other hidden spaces. Old boxes and other waste create a dull working environment and can also increase the risk of fire. Ensure that your own spaces are kept as clean and tidy as your hotel’s lobby.
Make the right decision with Protectas' help
When you and your employees feel safe at work, you work more efficiently and maximise productivity. To ensure that all possible risks in your premises are identified and that the right security solutions are installed, you can turn to experts in the field.
With Protectas as a partner, you don’t have to worry about the security of your workplace. We have extensive experience, a wide range of security systems, and can handle everything from the overall security of your hotel to assistance with a specific area.
Need help with risk assessment and security solutions? Contact us, and we’ll call you to help improve the security of your hotel. We provide the first risk assessment completely free of charge.
